Privacy Policy

1. Introduction

Welcome to Reputra ("Reputra", "we", "our", or "us").

Reputra is an AI-powered reputation management platform that helps businesses monitor, analyze, manage, and respond to online reviews, including reviews from Google Business Profile.

This Privacy Policy explains how we collect, use, process, store, and protect personal data when you use our services.

By using Reputra, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect:

*Account Information

• Name
• Email address
• Login information
• Subscription information

*Business Information

• Business name
• Business locations
• Website information
• Business profile settings

*Review Data

• Customer reviews
• Review ratings
• Review timestamps
• Review replies
• Review metadata

*Usage Information

• Device information
• Browser information
• IP address
• Activity logs
• Audit logs

3. Google User Data

Reputra integrates with Google Business Profile through Google OAuth.

Access to Google data only occurs after explicit authorization by the user.

Depending on granted permissions, Reputra may access:

• Google account information
• Google Business Profile accounts
• Google Business Profile locations
• Google reviews
• Review replies
• Business Profile performance data

4. How We Use Google User Data

Google user data is used solely to provide the requested services.

Google data may be used to:

• Import Google reviews
• Synchronize review updates
• Analyze reviews using AI
• Generate review response drafts
• Publish review responses to Google Business Profile
• Generate dashboards and reports
• Provide reputation management insights
• Deliver notifications and alerts

Google data is never accessed without user authorization.

5. Google API Services User Data Policy Compliance

Reputra's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• Google user data is never sold.
• Google user data is never used for advertising.
• Google user data is never used to create advertising profiles.
• Google user data is never shared with third-party advertising networks.
• Google user data is only used to provide and improve the services requested by the user.

6. AI Processing

Reputra uses artificial intelligence to:

• Analyze review sentiment
• Detect customer concerns
• Generate review response drafts
• Generate reputation insights

AI-generated content is intended to assist users and may require human review depending on user settings.

7. Data Storage and Security

We implement technical and organizational measures to protect personal data.

Security measures include:

• Encrypted connections (HTTPS/TLS)
• Access controls
• Audit logging
• Server-side token storage
• Role-based permissions
• Secure authentication systems

Google access tokens and refresh tokens are stored server-side and are never exposed to other users.

8. Data Retention

Data is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Users may request deletion of their account and associated data.

9. Disconnecting Google Business Profile

Users may disconnect Google Business Profile at any time.

Upon disconnection:

• Future synchronization stops
• Google access tokens are removed or invalidated where applicable
• Existing imported review data may remain until deleted by the user

10. Third-Party Services

Reputra may utilize trusted service providers including:

• Google
• Stripe
• Lovable Cloud

These providers process data according to their own privacy policies.

11. GDPR Rights

Users located in the European Economic Area may have the right to:

• Access personal data
• Correct personal data
• Delete personal data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests may be submitted through our contact channels.

12. International Data Transfers

Data may be processed in countries outside the user's country of residence.

Where required, appropriate safeguards are implemented.

13. Children's Privacy

Reputra is not intended for individuals under the age of 18.

We do not knowingly collect information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page.

15. Contact

For privacy-related questions, please contact us through the contact information provided on Reputra. info@codapp.de